How We Helped Mike’s Fences Automate Customer Quotes, Booking, and Scheduling
Mike’s Fences is a trusted fencing company that builds high-quality fences for homes and businesses. Their team is known for great customer service, reliable work, and making sure every project is done right. As the business grew, they started getting more customer inquiries — which was a good thing — but it also created new challenges.
The Problem: Too Much Manual Work
Before working with us at Harmon Digital, the team at Mike’s Fences was handling everything by hand.
Whenever a new lead came in, someone had to:
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Respond to the customer’s questions
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Look them up in Jobber to see if they were already a customer
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Create a new customer record if they weren’t
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Manually schedule an appointment
This process took a lot of time, especially when leads came in after hours or when the team was out working on jobs. Sometimes it took hours or even days to get back to people, and they knew they were missing out on sales because of it.
They needed a faster, smarter way to manage their customer flow — one that didn’t add more work to their day.
The Solution: A Custom Chatbot Built for Their Business
We built a full automation system that now takes care of all those steps for them. Using n8n and Dialpad, we designed a chatbot that:
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Talks with new customers and asks them for their project details
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Gives an instant quote based on their answers
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Searches Jobber to see if the customer is already in the system
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Creates a new customer profile in Jobber automatically if needed
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Books an appointment at a time that works for the customer, syncing it with Jobber and Dialpad
All of this happens automatically — no manual work needed. Customers get quick answers, clear next steps, and a scheduled appointment, all without waiting for a call back.
The Impact: More Leads, Less Stress
Since launching the new system, Mike’s Fences has been able to:
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Respond to leads instantly, even outside business hours
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Save hours every week on manual data entry and scheduling
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Keep all customer information clean and organized in one place
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Book more jobs faster with less back-and-forth
The team can now focus on what they do best — building great fences — instead of getting bogged down with admin work.
At Harmon Digital, we love helping small businesses like Mike’s Fences grow faster by working smarter.
If you’re ready to automate parts of your business and save time too, let’s talk.
